Urban Konnex accepts no responsibility for the quality of any of the mixtapes it distributes, this is the sole responsibility of the artists/managers. We carry out stringent checks on all goods as far as we can. If you are not happy with any of the products that you receive from us, you must bring your problem to our attention within 3 working days of receiving the product. We must then be in receipt of the said product within 14 days in the exact condition the product was sent (i.e. no broken or tampered seals). Once meeting these terms, we will send you a replacement of the goods, or should that be impossible (Due to lack of stock) we will issue a full refund. We will only credit you with the same payment method you initially paid with, and if paid by credit card we will only credit the same card that you paid with. If a product offered by UrbanKonnex.co.uk is not as described, your sole remedy is to return it in its unused condition for a full refund.